Versand

At BootSupply, we work to make sure every order is carefully prepared and shipped safely to its destination. Please review our shipping policy below before placing your order.

1. Order Processing

After you place your order, please allow 3–5 business days for us to prepare and process it before shipment.

During this time, your order is being prepared for fulfillment and shipment. Processing time is separate from the delivery timeframe.

2. Delivery Time

Once your order has been shipped, delivery typically takes 7–12 business days.

Please note that delivery times are estimates and may vary depending on your destination, local carrier, customs clearance, weather, holidays, or other circumstances outside our control.

3. Tracking Information

Once your order has been shipped, you will receive a tracking number so you can follow your shipment.

You can use our Order Tracking page to check the status of your shipment.

Sometimes tracking information may take a little time to appear or update after the package has been shipped. This is normal and does not necessarily mean there is a problem with your order.

If your tracking number isn't showing any information, don't worry. Please contact our customer support team and we'll check the latest status of your shipment for you.

4. Where Can I Track My Order?

You can track your order through the tracking page available on our website.

Make sure you enter your tracking information correctly. If you are unable to track your package or the tracking page isn't displaying an update, contact us and we'll assist you.

5. Shipping Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, occasional delays can occur due to:

Customs clearance
Carrier delays
Weather conditions
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Other circumstances outside our control

We appreciate your patience if your shipment takes longer than the estimated timeframe.

6. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address, phone number, and other required delivery information.

If you provide an incorrect address and the package has already been shipped, we may not be able to change the delivery address.

Please carefully review your information before completing your order.

7. Customs & Import Duties

International orders may be subject to customs procedures, import duties, taxes, or other fees depending on the destination country.

Any customs duties or fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Customs processing can also affect the estimated delivery time.

8. Lost or Delayed Packages

If your tracking information indicates that your package is delayed, please contact our support team so we can assist you.

If a package is confirmed as lost by the shipping carrier, we will review the situation and determine the appropriate next steps.

9. Customer Support

Our customer support team is available Monday through Friday, 24 hours a day.

You can contact us through:

WhatsApp
Email
Instagram DM
TikTok DM
Other available customer support channels

If you have any concerns about your order or cannot track your shipment, please contact us rather than worrying about your order. Our team will check the latest information and help you.